Frequently Asked Questions

Everything you need to know about shopping with Cotswold Hereford

How long does delivery take within the UK?

Standard delivery typically takes 3-5 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days for orders placed before 2pm.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive your prepaid shipping label.

Do you offer international shipping?

Currently, we ship to the United Kingdom, Europe, and North America. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.

How can I track my order status?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all our retail products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.